Privacy Policy — Synthcore

1. Introduction

Synthcore ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed AI development platform.

Please read this Privacy Policy carefully. By using Synthcore, you agree to the practices described herein.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for an account, including:

Name and email address
Company or organization name
Billing information (processed securely via third parties)
Account credentials

Automatically Collected Information

When you access our Service, we may automatically collect:

Device information (browser type, operating system)
Usage data (features used, time spent on platform)
Log data (IP address, access times)
Cookies and similar tracking technologies

User Content

When you use our Service to generate or modify code, we process your source code, repository connections, and related metadata. Your code and API keys remain on your infrastructure and are not stored on Synthcore servers unless explicitly configured by you.

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide, maintain, and improve our AI agent platform
Account Management: To process your registration, manage your account, and communicate with you
Billing: To process payments and provide billing-related information
Analytics: To understand how users interact with our Service and improve user experience
Security: To detect, prevent, and address technical issues and fraudulent activities
Communication: To send you updates, security alerts, and support messages

4. Data Handling and Storage

Your Code and Data

Synthcore is designed with privacy as a core principle:

No Permanent Storage: By default, your source code is not stored on our servers. Our agents process your code in-memory during operations.
Infrastructure Isolation: Your code and API keys remain on your infrastructure. Synthcore does not proxy, store, or access your model API traffic.
Optional Persistence: If you enable specific features (e.g., activity logs, version history), data is stored in your designated Supabase instance.

AI Model Data

When using AI models (e.g., Claude, GPT-4), your prompts and generated content may be processed by third-party AI providers under their respective privacy policies. You are responsible for reviewing and complying with your chosen provider's terms.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share information with trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, analytics)
Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities
Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of company assets
With Your Consent: We may share information for any other purpose with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Data Portability: Request your data in a structured, machine-readable format
Opt-Out: Opt out of certain data processing, including marketing communications

To exercise these rights, please contact us at privacy@synthcore.dev.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

Types of cookies we use:

Essential Cookies: Required for basic platform functionality
Analytics Cookies: Help us understand how users interact with our Service
Marketing Cookies: Used to deliver relevant advertisements (if applicable)

9. Third-Party Links

Our Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, or country. If you are located outside Australia and choose to use our Service, you consent to the transfer of your information to Australia.

We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Privacy Policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@synthcore.dev